Author Archives: Kaven Gagnon

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About Kaven Gagnon

System & Network Architect

IOS : Factory reset a Cisco Catalyst switch

In this article we will cover the procedure to reset a Cisco Catalyst to factory default settings. This will wipe out the current configuration written in flash and also the VLan database file as well. 1. Connect the switch serial console port to a computer and open up a terminal so you can see the… Read More »

Linux : OSSEC WebUI not showing information after PHP upgrade

You may have noticed that the OSSEC Web Interface stopped working (as of today on a new installation) or after updating PHP on your server. Looking at the logs, you most likely found a similar entry: PHP Fatal error: Uncaught Error: Call to undefined function split() in /var/www/html/ossec/lib/os_lib_agent.php:111\nStack trace:\n#0 /var/www/html/ossec/site/main.php(33): os_getagents(Array)\n#1 /var/www/html/ossec/index.php(126): include(‘/var/www/html/o…’)\n#2 {main}\n thrown… Read More »

Linux : cPanel outgoing email return “this server is not permitted to relay through this server without authentication”

Recently, without any change, I noticed that some cPanel servers stop sending email and return the following error: 550-Please turn on SMTP Authentication in your mail client. 550-hostname.domain.tld [0.0.0.0]:00000 is not permitted to relay 550 through this server without authentication. What is really puzzling in that case is that this message showed up even though… Read More »

Web: ownCloud Transactional file locking should be configured

Getting the following notice from your ownCloud administrator account setting page? Transactional file locking should be configured ownCloud have the capability of managing file/folder locking on its own, on top of the filesystem. This is a must-have feature especially for large, busy, multi-users servers, and especially when users use their account on multiple devices. You… Read More »

Linux : How to create a SAN SSL certificate request

This procedure will show you how to create Subject Alternate Name (SAN), or in other words, a certificate request with multiple Common Name (CN) DNS aliases. It order to do so, we need to create a CSR request template as shown below: 1. Create the certificate request template as followed: [req] distinguished_name = req_distinguished_name req_extensions… Read More »

Linux : cPanel The service “imap” appears to be down

Encountering the following issue with Dovecot/IMAP service on your cPanel server lately? The service “imap” appears to be down Reason TCP Transaction Log: << * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE LITERAL+ STARTTLS AUTH=PLAIN AUTH=LOGIN] Dovecot ready. >> A001 LOGIN __cpanel__service__auth__imap__nJl5Hcz7gc9iiv1r V0TeDQVaynp8zl9g << * BYE Internal error occurred. Refer to server log… Read More »

PanOS : Failed to load into software manager

The following error message may happen from time to time when attempting to load new software version in Palo Alto Firewall or Panorama : Successfully downloaded Preloading into software manager Error: Image File Authentication Error Failed to load into software manager. Please retry. Post processing failed. Please retry PanOS always do software image integrity check… Read More »