Having this error with Zimbra backups?
2013-11-13 11:26:32,788 INFO [qtp1377413258-164433:https://0.0.0.0:7071/service/admin/soap/GetMailQueueInfoRequest] [name=user@domain.tld;mid=15;ip=0.0.0.0;ua=ZimbraWebClient - GC30 (Mac);] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.tld->zimbra@mail.domain.tld:22}
ExceptionId:qtp1377413258-164433:https://0.0.0.0:7071/service/admin/soap/GetMailQueueInfoRequest:1384359992787:2ad736ecb0b90e52
Code:service.FAILURE
This might be caused by the Zimbra user cannot establish a loopback SSH connection to the server. Zimbra rely on the network interface IP to establish the connection to himself.
This can happen when :
– You changed the default SSH port and you did not changed it in /etc/ssh/ssh_config
– You restricted the connections to specific users with “AllowUsers” or “AllowGroups”
– Your firewall is blocking the connection
I do not recommend allowing the “zimbra” user to log through SSH from anywhere, so you should restrict it to your server IP only in /etc/ssh/sshd_config as followed :
AllowUsers zimbra@0.0.0.0
(Replace 0.0.0.0 with your server IP)