With Word or Excel 2010, you may experience a crash at the application launch, or new document opening. If you have a look at Event Viewer (eventvwr.msc), you can see this error under Application :
Faulting application name: WINWORD.EXE, version: 14.0.5123.5000, time stamp: 0x4c646b40
Faulting module name: btmoffice.dll, version: 18.104.22.168, time stamp: 0x4d0155a1
Exception code: 0xc0000005
Fault offset: 0x00000000000065ff
Faulting process id: 0x1c50
Faulting application start time: 0x01cbfdbf179331e2
Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Intel\Bluetooth\btmoffice.dll
Report Id: 58bc6062-69b2-11e0-818b-e02a82f4190e
This is caused by the bluetooth plugin/add-on component for file transfer. You must disable it in order to get it working. Simply do :
– File ;
– Options ;
– Add-Ins ;
– Click on ‘Sent to Bluetooth’ and disable it.
If it still doesn’t work, you may need to delete the plugin. You need to be an administrator and have the User Account Control (UAC) disabled to do this.