Windows : BSOD 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF880018C9836, 0xFFFFF880009A9008, 0xFFFFF880009A8860)

By | June 4, 2017

I had the luck of experiencing the following blue screen on a Windows Server 2008 R2 domain controller server at boot lately :

*** STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF880018C9836, 0xFFFFF880009A9008, 0xFFFFF880009A8860)

Related facts with this server :

– Haven’t been rebooted since two years
– Windows Updates haven’t been run for two years
– Running minimalistic list of software (Avast Endpoint Protection Suite Plus)
– The server have enough free disk space
– Not any hardware or software drivers is in cause
Won’t boot in any mode (Safe mode, Last Known Good Configuration, etc.) except DSRM
– Restore from backup 30 days back does the same thing as well

Analyzing the EventViewer or the Kernel Crash Dump did not revealed anything useful beside that the system crashed because of an event that couldn’t be catched by the system! (Yes… I know!)

After trying all possible things, disabling services, boot items etc. without any positive results, I decided to remove the only piece of non-Windows software that was in the equation (even though there isn’t any trace of evidence that point to it)…

SOLUTION : Uninstall Avast Endpoint Protection Suite Plus!

Indeed, as crazy as it sound, removing Avast from the system solved this blue screen. I have filled a bug report to Avast about this and awaiting their reply. Stay tuned for update.




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